Last updated: November 4, 2025

Merlos LLC (“we,” “us,” or “our”) operates the website https://merlos.co (the “Site”) and sells the Pocket Tester (the “Product”). We respect your privacy and are committed to protecting your personal information.

1. Information We Collect

Information you provide directly: When you place an order, create an account, or contact us, we collect your name, billing and shipping address, email, phone number, and order details. Payment information is processed securely by our payment partners (Stripe, WooPayments, PayPal). We never store full card numbers.

Automatically collected information: We may collect browser type, IP address, device data, and site usage statistics through cookies or analytics tools.

2. How We Use Your Information

• To process and fulfill your orders and shipments.
• To communicate with you about your purchase or support request.
• To improve our website, products, and services.
• To send marketing emails if you’ve opted in (you can unsubscribe anytime).
• To comply with legal, accounting, or tax obligations.

3. Information Sharing and Disclosure

We do not sell or rent your information. We share it only with trusted third parties necessary to operate our business:

• Payment processors (Stripe, WooPayments, PayPal)
• Shipping carriers (USPS, UPS, FedEx)
• Email or analytics platforms for order confirmations and performance tracking

These providers must keep your information secure and use it only for their contracted purpose.

4. Cookies & Tracking Technologies

Cookies help us recognize you, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but some parts of the Site may not function correctly. We also use third-party analytics tools like Google Analytics for anonymous usage data.

5. International Data Transfers

Our servers are located in the United States. If you access the Site from another country, you consent to your information being transferred and processed in the U.S.

6. Data Security & Retention

We use SSL encryption and secure hosting to protect your information. While no system is completely secure, we follow best industry practices. We keep your data only as long as necessary to provide services and meet legal requirements.

7. Your Rights

If you live in a region with privacy laws (such as California or the EU), you may request to access, correct, or delete your personal data. You may also opt out of marketing emails. Contact us at contact@merlos.co to make such requests.

8. Children’s Privacy

Our Site and Product are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided information to us, please contact us to remove it.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their content or privacy practices. Review their policies before sharing information with them.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our practices, contact us at:

Merlos LLC
Email: contact@merlos.co
Website: https://merlos.co